DOTS Customer Support

FAQ 1

• company sales pc virtual printer

MCI 28

• Things to verify in proxy settings
• BreakFast Package Validation while pushing reservation to cloud
• Breakfast Validation in Guest portal
• How to change email attachment to Welcome email in MCI system.
• Error in loading Pre-Checkout Link

View all 28

BI Report 1

• SQL Query for generating the details list of reservation for a given date

Smart KIOSK 2

• Document scanning not working on KIOSK system
• Rooms checked in at ACI but not at Cloud

ServeU 5

• Herta license reactivation
• KIOSK INSTALLATION
• to check saflock log
• Kiosk 5, 8 & 9 passport scanner hang.
• Opera Error---Failed to guest checkin, reason - opera report.generate report: ReportTerminatedWithError/5/The report terminated with error: REP-69: An internal error occurred REP-56132: Access is denied to the report definition file.

Saavypay 3

• Saavy Pay calculate deposit wrongly.
• saavypay
• PREAUTH CAPTURED BUT NOT SHOWING IN SAAVY PAY

Digital Paper 3

• Opera service down - digi dots
• folio from opera download, it get hang
• Server Error in '/' Application

Hlounge 3

• Server error by sql exception
• Db clearing
• Development changes request from Ayana

Idify 2

• web request got error , while sending push request it shows ? Infront of request
• configuring the grabber service for IDIFY

ACI 2

• Saflok Error
• STS Payment types NOT supported by Kiosk

Database 2

• Find all the variables under ActionName
• Find all the variables under ActionGroup

Passport Scanner 1

• RC Hotel Gold Passport Scanner

FnB Assist 2

• IHG MUSCAT KEY TAP RESERVATION NOT FOUND
• TIKCET 4677