• This pre-authorization is taken from H-Butler MCI (pre-check-in), not from saavy pay.
• Saavy Pay does not do automatic pre-authorization calculations. it does the pre-authorization only to the amount that the user keys in the system.
• According to RHS Pre auth rule:
Payment= (Room Charge Incidental charge) * no of nights
• The pre-authorization rule is determined by the number of nights, card type, amount limit set by the hotel, amount type, reservation type, and so on.
• To detect the issue, go to cloud db and pick tb.Nlog, then grab the reservation type from there.
• We discovered that the reservation type was cc. However, it was DP before that.
• There is a condition in the pre-auth rule that says: Make room rate 0 for reservation type DP.
• Because of that rule the system calculated the room rate as 0.